Legal
Refund and Returns Policy
We stand behind the quality of every product we ship. Review the purity guarantee and return terms below.
Last updated: September 19, 2026
1. Purity guarantee
Every compound is third-party COA-tested for identity and purity. If any product fails to match its stated identity or purity, or arrives with a quality defect, you may request a replacement or refund within thirty (30) days of delivery. This guarantee applies to single vials, sale items, and research bundles. Original shipping charges are non-refundable. To keep this guarantee fair, repeated or abusive refund requests may be declined at our discretion.
2. How to request a guarantee refund
Email support@ironhorselabs.com with your order number within the 30-day window. Approved guarantee refunds are typically issued as store credit (reward points / account credit) within five (5) business days of approval. Store credit has no cash value and cannot be withdrawn as cash.
3. Damaged, defective, or incorrect items
If you receive a damaged, defective, or incorrect item, notify us within forty-eight (48) hours of confirmed delivery. Include your order number, a description of the issue, and photographic evidence. We will provide a replacement, store credit, or refund as appropriate.
4. Non-delivery
If your order is not delivered due to an error on our part, or the carrier confirms the package was lost in transit, contact us promptly and we will provide a replacement or refund.
5. Contact
For refund and returns assistance, contact support@ironhorselabs.com.